customer portal update
In November 2024, we had to close our customer portal. Since then, we’ve been looking at how to fix the portal and options for how you can manage your tenancy digitally. Unfortunately, fixing the old portal isn’t possible, so we’re looking to create a new one.
We want your help
We’re looking for residents who want to be involved in creating the new portal. You’d get to share your thoughts on what features to include and help us test it to make sure it’s easy to use.
Interested? Complete the form below and we’ll add you to our list. We’ll be in contact when we start the consultation.
Paying rent or checking your statements
In the meantime, you can manage your rent account using the options below.
- Visit https://www.allpayments.net/ to make a payment if you have a rent card.
- Visit a PayPoint or Post Office to pay rent in person if you have a rent card.
- Call us on 020 8680 7532, or freephone 0800 054 6710 to make an automated payment or speak to a Customer Service Advisor. They can:
- Help with taking payments
- Send rent statements
- Order you a rent card
- Put you in touch with the income team to set up or change your direct debit or discuss payment plans.
Thanks for your patience while we look at solutions and we’ll be in touch in October.