Thinking about getting a pet?
We know that pets can provide invaluable companionship to their owners, enriching their lives in numerous ways. Before bringing a pet into your home, you’ll need to get permission from us, so please read on to find out more.
Pet procedure
All residents are encouraged to review our Pet Procedure for detailed information on pet ownership in ccha homes. This includes guidelines on suitable pet types, breeds, and sizes, as well as any restrictions that may apply. Understanding these guidelines can help you make informed decisions about pet ownership.
Permission and considerations
Before bringing a pet into your home, you must receive permission from us. We will assess the potential impact of the pet on your home and neighbours, considering factors such as noise, space, and general welfare for the community. We'll also consider the pet’s wellbeing and needs, ensuring that we promote responsible pet ownership.
Residents living in flats
If you live in a flat, please be aware that pet ownership may be prohibited or restricted. It is crucial to check your specific lease or tenancy agreement for any relevant clauses regarding pets.
Next of kin
If you have carefully read the policy for homeowners and procedures for all residents and would like to apply for a pet, please complete the application form and email to customers@ccha.biz or mail the form to our office: ccha, 29 Sheldon Street, Croydon, CR0 1SS. We aim to respond to all pet requests within 28 days. Please ensure that your application is filled out completely to avoid delays.
Need assistance?
Please do not hesitate to reach out if you have any questions or need assistance throughout the application process.
You can call us on 020 8680 7532 or freephone 0800 054 6710. Alternatively, feel free to contact us via email at customers@ccha.biz. Our team is here to help you with any questions and ensure a smooth process.