Working together to tackle damp and mould
What you need to know
Damp and mould are common issues in many homes, particularly in areas with high humidity or insufficient ventilation. Understanding these problems is crucial for keeping a safe and healthy living environment.
We’re committed to addressing any damp and mould issues quickly and efficiently. Read on to find out how to spot the signs of damp and how to report it to us.
What causes damp and mould?
Damp arises when there’s excess moisture in the air or within building materials. This moisture can result from various sources, including:
Poor ventilation
Inadequately ventilated spaces can trap moisture and lead to condensation.
Water leaks
Damaged roofs, windows, or plumbing can introduce water into the home.
Humidity
High humidity levels, especially in kitchens and bathrooms, can encourage mould growth.
Mould thrives in damp conditions and can pose health risks, especially for those with respiratory problems or allergies. Addressing damp issues promptly is essential to prevent mould from taking hold.
Do you know how to report damp and mould?
If you notice signs of damp or mould in your home, such as dark patches on walls, a musty smell, or peeling paint, it is essential to report it.
Here is how you can do that
Take photos
Take photos or videos of affected areas and note any patterns or changes over time.
Contact us immediately
Call us on 020 8680 7532 or freephone 0800 054 6710. Please email any photos or videos to customers@ccha.biz after reporting damp and mould by phone.
Follow up
If you don't hear back in a timely manner, follow up with us to ensure your report has been acknowledged and is being addressed.
How we’ll handle your enquiry
If you report damp or mould, we’ll investigate and ensure your safety within 24 hours.
For significant cases, a surveyor will visit within 10 working days, while routine cases will be addressed within 28 days.
After the survey, we’ll provide a written report within three working days, detailing the next steps.
For more information on dampness and mould, please check out our Healthy Home Handbook.