Repairs
There are two types of repairs - emergency and non-emergency. It’s important that you know the difference between the two, as if you report a non-emergency repair as an emergency, you may be charged for the call-out.
Emergency repairs (where we will respond the same day):
These include any issues that puts you or others in danger, such as:
- Collapsing or dangerous structures
- Gas leaks, serious electrical faults or fire risks
- Burst water mains and sewage leaks
Non-emergency repairs (where we will respond in one to seven working days):
These are issues that can cause significant disruption or inconvenience to you, such as:
- Faulty heating systems
- Problems with drains or bathroom/kitchen appliances
- Roof and other water leaks
- Safety-related items
Non-emergency repairs (where we will respond in 28 working days)
These are issues that cause inconvenience, but are not dangerous, such as
- Problems with gutters, downpipes or other rainwater parts
- Adjusting doors and windows
- Faulty kitchen units
- Vinyl flooring that is bubbling
Issues that Great Places is not responsible for:
- Loss of water, electricity or gas supply – you should check with your supplier to see if there’s been a problem with the service. If you smell gas, should should contact National Grid on 0800 111999.
- Blocked toilets or drains – check whether your neighbours are having similar issues and ensure no nappies, wet wipes or cooking oils/fats have been put down the drains.
- Any damage caused by yourself or someone else, or any vandalism.
- Fair wear and tear – this includes things like scuffs on walls and doors, or loose toilet seats.
- Replacing keys or changing locks – if you report this as a repair, you may be charged for the callout fee.
If you have any problems or need assistance, you can contact us via:
- The Chatabot on our website
- Our customer portal at www.greatplaces.org.uk
- Email at customerhub@greatplaces.org.uk
- Phone on 0300 123 1966