Commitment 2
Staff
To create a positive culture and safe working environment where staff feel valued and able to deliver effectively.
This year’s projects
Organisational restructure
We’ll review the structure of the organisation to make sure we can continue to meet the long-term needs of residents and provide the right support to our staff.
Success looks like: New structures in place for Finance and Resources, Property Services and Customers, and begin to embed clear roles and accountabilities. Staff satisfaction rate of at least 74% and staff turnover limited to 15%.
Human Resources Management System (HRMS)
We'll implement a new HR system to improve the tools available to our teams and provide better information to help us monitor and improve performance.
Success looks like: HRMS ready for use in Year 3 of the business plan.
Competence and Conduct Standard
We'll develop a roadmap to meet the Regulator of Social Housing's Competence and Conduct Standard by October 2029. This will make sure that staff have the skills, knowledge and support they need to deliver high-quality services now and in the future.
Success looks like: Staff consulted, roadmap in place and the first set of staff members assigned to an appropriate course.