Commitment 4
Quality homes
To deliver quality and affordable homes for new and existing residents in our communities.
This year’s projects
Older Persons Service Review
We'll use the findings from our Older Persons Review to identify opportunities for improvement and develop action plans for schemes where needed.
Success looks like: 5% increase in customer satisfaction in our Older Persons Schemes as measured by our Tenant Satisfaction Measures (TSMs).
Success looks like: 5% increase in customer satisfaction in our Older Persons Schemes as measured by our Tenant Satisfaction Measures (TSMs).
Sustainability programme
We'll develop a long-term sustainability programme to help us achieve Carbon Net Zero by 2050. This includes exploring and securing green funding opportunities, assessing the carbon performance of our homes and carrying out pilot projects to test and refine proposed improvements before implementing wider.
Success looks like: Road map developed and presented to the Development and Assets Committee.
Awaab’s Law
Continue to adapt our systems and processes to meet the additional requirements of Phase 2 of Awaab’s Law by 30 November 2026. This includes ensuring new hazards are investigated and resolved within strict timescales.
Success looks like: 100% compliance with the new, stricter regulatory timescales and performance reported to the Development and Assets Committee.